Softball.com wants you to be happy with our products and our services. That's why we've made our returns process as quick and convenient for you as possible.
If you are not totally satisfied with your purchase, simply call Baseball Express at 833.908.3993 or Softball.com at 833.908.3923 for a Return Authorization. The return item must be in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 25% depending on the manufacturer's policy. We will refund shipping charges on incorrectly shipped merchandise. We encourage you to insure any returned merchandise, as we cannot be held responsible for lost packages. (See separate policy for Bat Returns, Customized Items, Software and Videos below.)
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Defective products will be replaced with the same stock number, color and size.
Bat Warranties: Your new aluminum/composite bat carries a minimum of a one-year manufacturer's warranty against defects. Baseball Express/Softball.com also offers a 30-day return policy for all unused, new bats. (Please see the details of the warranty and return policy below.)
New Bats (Unused): All unused, new bats in their original 'shrink wrapped' packaging may be returned to Baseball Express/Softball.com within 30 days of purchase. Please call Baseball Express at 833.908.3993 or Softball.com at 833.908.3923 for a return authorization number (RA#). Unless products are defective or sin error, shipping charges are not refundable.
Three Easy Ways To Order:
Phone Orders: For Sales and Customer Service, call us toll free, 800.882.1166, from anywhere in the continental United States, Puerto Rico, Hawaii, Alaska, Canada, and U.S. Virgin Islands.
Store Name Online & Mobile: Shop online anytime at Softball.com! Simply select your products, place them in your shopping cart and check out. Sign up for email special offers and savings!
Fax: toll free at 800.460.9986; write or type your order including the item number, description, and the quantity you need, or download an order form online at Softball.com.
Sales & Customer Service Hours
To place your order, call us toll-free at 800.882.1166 between Mon.-Fri., 8am - 5pm; Closed Saturday & Sunday, or fax us anytime at 800.460.9986. Order forms are available online at Softball.com for your convenience.
Softball.com makes every attempt to process orders for in-stock merchandise the same day they are received. Any orders containing products shipped directly from the manufacturer are considered special orders and those orders will be billed at the time of order. Our standard cut-off time for daily order processing is:
Standard Ground Orders: 1 p.m. CST Monday - Friday Expedited Air Orders: 2 p.m. CST Monday - Friday
Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code. There is a $25.00 returned check charge. All Team Express orders are processed by Team Express. All credit card purchases will show Softball.com as the merchant on credit card billing statements.
By creating a Softball.com account, you are responsible for maintaining the confidentiality of your account information, account password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Softball.com does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may order from Softball.com only with involvement of a parent or guardian. Misuse, fraud, misrepresentation or unauthorized use our brand, company name, website, logos or images is prohibited. Softball.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion at any time.
State Sales Tax
Orders shipped to the state of Texas are subject to 8.25% sales tax.
Also, effective January 1, 2019, orders shipped to the following states will incur state sales tax:
Custom uniforms, apparel, equipment bags, footwear and gloves. Our dedicated Team Sales staff is ready to make your buying experience fast and friendly. Call toll-free at 866.816.9892, Mon.-Fri., 7am - 5pm; closed on weekends.
Custom Embroidery & Screen Printing Available
Get your items screen printed or embroidered right here! Uniforms, caps, gear bags, apparel, spirit packages and more. Low prices, high quality, fast service.
Open Account Policy
We extend 30-day terms to accredited U.S. educational institutions, upon receipt of an authorized and signed purchase order. Please allow 5-7 business days to process new accounts. Past due accounts will be charged 1½ per month (18% annually). These are the only terms for Open Accounts.
Your privacy is important to us. We do not make our mailing list widely available. If you would like your name excluded in the rare cases we make our list available, please notify Customer Service.
If you receive duplicate catalogs, call us with your correct address, or send both mailing labels, circling the correct address.
Prices are subject to change without notice. We make every effort to honor published catalog prices.
Software, Videos & DVDs
Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 days of order receipt.
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer's policy. Replacements will be same stock number, color and size.
Your new aluminum/composite bat carries a minimum one-year manufacturer's warranty against defects. Softball.com also offers a 30-day return policy for all unused, new bats. Wood bats carry no warranty or guarantee, unless otherwise stated.
New (Unused) Bat Return
Please call Softball.com within 30 days of purchase for a Return Authorization. All unused new bats must be in their original "shrink wrapped" packing to receive a refund, less shipping charges. We will however refund shipping charges on products that are defective or received in error.
Defective or Damaged Bat Return
All defective or damaged aluminum/composite bats must be returned to the manufacturer for exchange within one year of the purchase date. Please call the manufacturer directly to obtain a Return Authorization Number. We recommend that you keep your bat invoice as your proof of purchase.
Softball.com eGift Cards
Our Softball.com eGift Cards are available amounts between $10.00 and $1000.00 USD (per gift card) and can be used online at any of our websites or over the phone, just like cash! A single gift card can be used for multiple transactions. EGift Cards can also be combined with another payment option to equal the order total. Returns or cancellations can be applied to the gift card, if necessary. Call 800.882.1166 for card balance information.
Softball.com is not responsible for printing or typographical errors. The original MSRP is used for reference only, no sales may have occurred at this price. Prices are subject to change without notice.
Errors, Inaccuracies, and Omissions
Occasionally, there may be information on the Softball.com site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Softball.com site is inaccurate at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience.
We may use information concerning you, including personal information you provide to us, in order to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will be then be removed from that list in a relatively short period of time.
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.
Information We Store On Your Computer
Web Site Security
All orders submitted through Concourse Team Express sites are encrypted using the latest 256 bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Customer Service. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.
Concourse Team Express may amend this policy from time to time. If we make any material change to this privacy statement we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect a the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
All Concourse Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements. All order process customer service issues will be conducted by Team Express Customer Service Agents.
What You Can Do